Cape Cycle Tour 08 March 2015
The efficient and safe carriage of your bicycle to and from Cape Town is of prime importance to South African Airways and every endeavour will be made to ensure that your bicycle receives the appropriate care and handling in carriage.
Certain arrangements have been enforced, but for these to be implemented successfully, it is important that we receive your full co-operation. Following, is a list of the arrangements as well as some important hints:
RESERVATIONS AND PAYMENT OPTIONS
Please remember to inform the reservations agent or your travel agent that your bicycle will be accompanying you at time of reservation.
Our Reservations Department can be contacted on the call share number: 0861 606 606.
Your bicycle will be transported at a handling fee of R285.00 including VAT per sector, to and from Cape Town. Handling fees are payable at any Pick ‘n Pay store of your choice and payment is applicable to all Argus participants travelling on SAA flights.
The applicable bicycle charge will be valid for transportation:
03 – 07 March 2015 to Cape Town
08 – 15 March 2015 from Cape Town
When making payment, please remember to advise the cashier on the amount of bicycles and sectors you will be paying for.
Passengers are advised that, when paying the handling fee at Pick and Pay, a voucher will be generated; this will serve as proof of payment. This voucher must be presented when handing the bicycle/s to SAA for transportation.
For International passengers, the handling fee payment may be made on departure and passengers will receive an MCO, this will serve as proof of payment. The MCO must be presented when handing the bicycle/s to SAA for transportation.
Please note, that this fee is non-refundable.
Click here to view a sample voucher.
PACKING OF BICYCLES
Bicycles must be securely packed. Special boxes and bags are obtainable from bicycle outlets and associations. Please make use of this type of packaging as it prevents your bicycle from possible damage. South African Airways will not take liability for damages of bicycles if they are not securely packed in the special boxes or bags.
Kindly ensure that the box or bag is clearly marked with your contact details.
Handlebars should be turned parallel with the frame, pedals removed or turned inward, tyres deflated and the seat must be put down. All electronic equipment must be removed and transported separately.
Please note also that the carriage of bicycle tyres in the overhead compartment of the aircraft will not be permitted as the tyres do not meet the minimum size requirements and this may cause damage to both the aircraft and the bicycle equipment.
The opening of bicycle boxes / bags may be conducted as a security measure.
As per IATA Dangerous Goods Regulations we may allow a maximum of four small cylinders, containing carbon dioxide or other suitable gas in Division 2.2, per person. The water capacity may not exceed 50ml per cylinder. Due to the number of bicycles we are accepting we will limit these to two cylinders per bicycle.
DEPARTING - OR TAMBO INTERNATIONAL AIRPORT
Cyclists departing from Johannesburg must hand their bicycles in at the specially designated area at the Domestic Arrivals Terminal B Kerbside. (06h00 - 20h00)
Passengers are requested to be mindful that restrictions are placed on the amount of time taken to drop off bicycles from the specially designated area.
No assurance can be given that your bicycle will be carried on the same flight on which you are travelling.
It is advisable for cyclists to hand their bicycles in from 01 – 08 March 2014. Bicycles will be accepted only on presentation of a passenger air ticket or the e-ticket printout and proof of payment.
Do ensure that you obtain a baggage claim tag (Limited Release Tag) at time of presenting your bicycle to South African Airways.
Kindly note that South African Airways accepts limited liability in accordance with its' General Conditions of Carriage for Passengers and Baggage.
ARRIVAL - CAPE TOWN INTERNATIONAL AIRPORT
Bicycles will be delivered to a specially designated area. Please be patient when waiting for the delivery of your bicycle - it may take a while to offload the container containing your bicycle. If your bicycle has been forwarded on an earlier flight, it must be collected from the designated area. (Please follow the directional signage).
Bicycles will only be delivered against a baggage claim tag (Limited Release Tag). On collection of the bicycle, the baggage claim must be presented together with your ID or Passport. No collection can be made without the claim tag and for security measures the bicycle will not be released without proof of valid identification. Should a third party collect the bicycle on behalf of yourself, the person collecting the bicycle should be in possession of a copy of your ID or Passport as well as his / her own ID / Passport, a letter of authority from yourself and the baggage claim tag.
Bicycles can be collected between the hours of 08h00 and 23h10.
DEPARTING - CAPE TOWN INTERNATIONAL AIRPORT
Cyclists departing from Cape Town must check in with their bicycles at counter B42 at least 90 minutes prior to departure. The closing time for bicycle acceptance during this period is 45 minutes prior to departure.
The customer and bicycle will travel on the same aircraft hence the importance to ensure that the bicycle is confirmed in the booking. Cycles not confirmed will only be accepted on a standby basis subject to space availability.
ARRIVAL - OR TAMBO INTERNATIONAL AIRPORT
Cyclists must collect their bicycles from the specially designated area at the Domestic Arrivals Terminal B Kerbside.
Bicycles will only be delivered against a baggage claim tag (Limited Release Tag). On collection of the bicycle, the baggage claim must be presented together with your ID or Passport. No collection can be made without the claim tag and for security measures the bicycle will not be released without proof of valid identification. Should a third party collect the bicycle on behalf of yourself, the person collecting the bicycle should be in possession of a copy of your ID or passport as well as his / her own, a letter of authority from yourself and the baggage claim tag.
Passengers are requested to be mindful that restrictions are placed on the amount of time taken to collect bicycles from the specially designated area.
Bicycles may only be collected between 06h00 and 20h00. Bicycles are to be retrieved within 7 days of the tour.
HANDLING AT ALL OTHER AIRPORTS
Normal handling procedures will apply - i.e. at check-in and delivery. However, you are kindly requested to check-in at least one hour and thirty minutes prior to departure of your flight. Passengers travelling on the Mango code share must refer to the Mango website for more information.
International customers must clear their bicycles at first port of entry and proceed to Terminal B counter B42 at OR Tambo International Airport for acceptance.
The following important telephone numbers are reflected for your information:
OR Tambo Int'l Airport
083 308 4078
Baggage Handling Officer
Cape Town Int'l Airport
Enjoy the tour !