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SAA introduces a baggage piece concept for all flights

Johannesburg, 01 August 2012 – South African Airways (SAA) is introducing a new check-in baggage policy in response to varying customer requirements in each of its markets.

The policy aligns with most of the larger Star Alliance member carriers ensuring a transparent and consistent set of rules across SAA and other Star Alliance network.

From 5 September 2012, SAA will move to a checked baggage policy that restricts the number of pieces of baggage a passenger may check in, rather than the total weight of the passenger’s checked baggage. Each of these pieces will be subject to weight and size restrictions. The new policy describes the number of baggage pieces a passenger may check-in, as well as the weight restrictions for each piece, according to route and class of travel.

Excess baggage, ie. additional items, or where the baggage exceeds the weight and or size allowance, will be charged at a flat rate per piece of luggage. This is a change from the current policy where excess baggage is charged per kilogram.

In addition, and to comply with airport loading equipment limits, SAA cannot accept any check-in items weighing more than 32kg.   Any items exceeding this limit will either have to be repacked into separate bags or checked in at the SAA Cargo counter and flown at cargo rates.

The new policy, which contains simple explanations and identifies routes where variations are applicable, may be viewed online at www.flysaa.com.  It also forms an important part of the Terms & Conditions of all SAA tickets, including flights purchased online.

Passengers travelling on multi-sector/multi-carrier tickets and SAA code-share partner flights, ie. tickets purchased from SAA for a flight with an SA flight number, but operated by another airline, should check with the other airlines to see which baggage policy is applicable.



The policy will apply on tickets for all flights operated by SAA, i.e. flown using an SAA aircraft and crew. For tickets involving joint international transport services (code share) provided by SAA and foreign airlines the free baggage and excess baggage charge policy have been adjusted and will be based on the policies of the predominant carrier for the trip.

SAA’s new baggage policy

 

  Business Class  Economy Class
Domestic (Within South Africa)  1piece at a maximum of 32 kg (70 lb) 1 piece at a maximum of 23 kg (50 lb)
Worldwide – USA / Canada    2 pieces at a maximum of 32 kg (70 lb) each  2 pieces at a maximum of 23 kg (50 lb) each
 
Between Africa and South America
 
2 pieces at a maximum of 32 kg (70 lb) each  2 pieces at a maximum of 32 kg (70 lb) each
 
Between Africa and Europe / UK   2 pieces at a maximum of 32 kg (70 lb) each   1 piece at a maximum of 23 kg (50 lb)
 From Blantyre / Lilongwe to London    2 pieces at a maximum of 32 kg (70 lb) each 

2 pieces at a maximum of 23 kg (50 lb) each

 Between Africa and Asia / Japan   2 pieces at a maximum of 32 kg (70 lb) each  2 pieces at a maximum of 23 kg (50 lb) each
 
 Between Africa and Australia / New Zealand   2 pieces at a maximum of 32 kg (70 lb) each 1 piece at a maximum of 23 kg (50 lb)
 
 Between Africa and Africa: except Libreville / Douala and Lagos
 
 2 pieces at a maximum of 32kg (70lb) each
 
2 pieces at a maximum of 23kg (50lb) each
 Between Africa and Libreville / Douala     1 piece at a maximum of 32kg (70lb)  1 piece at a maximum of 23kg (50lb)
Between Africa and Lagos   3 pieces at a maximum of 32 kg (70 lb) each 

3 pieces at a maximum of 23 kg (50lb) each

Between South America and Australia/ NZ   2 pieces at a maximum of 32 kg (70 lb) each  2 pieces at a maximum of 23 kg (50 lb) each
 
Between South America and Asia / Africa  2 pieces at a maximum of 32 kg (70 lb) each  2 pieces at a maximum of 32 kg (70 lb) each
 

 

*** ENDS ***

For more information contact:
Dileseng Koetle
Head Communications
Tel: +27 11 978 2298
Mobile: +27 83 400 0041
Email: DilesengKoetle@flysaa.com
 
Or
 
Kabelo Ledwaba
Communications Manager (External)
Email: kabeloledwaba@flysaa.com
Mobile: +27 (0)83 414 4720
Tel: +27 (0)11 978 2760
 
About SAA
South African Airways (SAA) is the leading carrier in Africa, serving 26 destinations across the continent, as well as major destinations within South Africa and internationally from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its four wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; Air Chefs, the catering entity of SAA and South African Travel Centre (SATC). SAA CEO Siza Mzimela is the first woman to be appointed to the IATA Board of Directors in its 67 year history. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for ten consecutive years and the winner of ‘Service Excellence Africa’ for three consecutive years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on time airlines.

 

 

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